Refund Eligibility
To be eligible for a refund, your request must align with our standard policy and be submitted within the applicable return window. Eligibility depends on several factors—including the type of item, its condition upon return, and the reason for the return. While most orders qualify under certain conditions, specific categories (such as hygiene-sensitive or personalized items) may have different or limited eligibility. We assess each request individually to ensure fairness and consistency.
Return Time Frame
You may initiate a return request within 30 days of receiving your order. This period begins on the date your package is marked as delivered by the carrier. Requests submitted after this window may not be accepted, unless exceptional circumstances apply and are reviewed at our discretion.
Condition of Returned Items
For a successful refund, returned items must be in resellable condition: unused, unworn, undamaged, and in their original packaging with all tags, labels, and accessories intact. Any signs of wear, use, washing, or alterations may affect eligibility. Please also ensure that product documentation, boxes, and protective materials are included where originally provided.
Refund Processing Time
Once we receive and inspect your returned item(s), we aim to process your refund within 7 business days. The time it takes for the funds to appear in your account depends on your financial institution and payment method—typically 3–10 additional business days for credit or debit cards, and slightly longer for electronic wallets.
Non-Refundable Items
- Personalized or custom-made items
- Intimate apparel, swimwear, or beauty products where hygiene seals have been broken
- Digital products or downloadable content
- Items clearly marked as final sale at the time of purchase
Return Shipping Responsibility
Return shipping costs depend on the reason for return. If the item arrived damaged, defective, or was shipped in error by us, we’ll provide a prepaid return label or reimburse your shipping cost upon verification. For returns due to change of mind, size mismatch, or preference, the return shipping fee is generally the customer’s responsibility. In some cases, partial shipping compensation may be considered based on order value and circumstances.
For high-value returns (e.g., items valued at $75 USD or more), we recommend using a trackable shipping service and retaining your proof of postage. Optional shipping insurance is also advised for added peace of mind.
Contact Information
If you have questions about your return or need assistance initiating one, please reach out through our online contact form or live chat available on our website. You can also write to us via our support portal at https://www.earnedgloryslow.com. For faster assistance, include your order number and a brief description of your request.
We’re here to help—and happy to guide you through the process using available online support channels.